Returns, Refunds, & Exchange Policy
Our Promise to You: We are committed to making every effort to ensure that you are happy and satisfied with your purchase.
Returns & Refunds: You may contact us for a "return approval" of any item that you have purchased from us within 48 hours from the delivery time to receive a full 100% refund. The item must be shipped back to us within 24 hours of the return approval. The returned item must be clean and in the condition as it was delivered. Once the item is received and examined, a refund will be issued.
Exchange Credit: When there is a need for a change or update to your interior design plans, we may consider taking the rug that you had previously bought from us for an exchange credit toward another rug in our collection. That credit can be used toward the purchase of another item in our inventory within a one year period. Exchange credit is not transferable and has no cash value.
Shipping: We ship items via UPS anywhere in the United States.